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SECTION E Agency Specific Annual Report Requirements

E - Investigation of Complaints

Under section 22 of the Education Act 2004 the Director-General must develop and implement a complaints policy for public schools. The Complaints Policy is available on the Directorates website at Policy A-Z.

During 2014-15 the Directorate received and responded to a large number of enquiries, concerns and complaints.

Where the concerns and complaints related to a public school they were usually referred to the principal of the school concerned for the principal to resolve the issue. On occasions the matter was referred to another area of the Directorate.

Five written complaints were received and investigated by the relevant areas of the Directorate.

The Complaints Policy provides that a person may seek a review of a decision about their complaint if they are not satisfied with the response.

During the reporting year one request was received for the review of a complaint decision.

The Directorate also responded to five approaches from external review agencies investigating complaints they had received during the reporting year.

For further information contact:

Governance and Assurance
(02) 6205 9328

F - Health

G - Gambling and Racing

These sections listed in the Annual Report Directions are not applicable to the Education and Training Directorate and so are not in this report.

Tuggeranong Sustainable Living Trade Training Centre supporting Students to Gain Workplace Skills

Students in Tuggeranong now benefit from a linkage between the two Tuggeranong colleges and the five Tuggeranong high schools to access prevocational and Certificate 1 courses in hospitality, horticulture, construction and the automotive industry.

The recently opened $8.1m Tuggeranong Sustainable Living Trade Training Centre (TSLTTC) will assist in addressing national and local skills shortages, while increasing the proportion of ACT students who achieve year 12 or an equivalent qualification. The colleges provide a specialist hub for three    of the four qualifications and work in partnership with CIT and other training providers.

Photo of secondary student serving clients in Hospitality class and Photo of male secondary student preparing food in Hospitality class and Photo of female secondary student preparing food in Hospitality class Students gaining Hospitality career experience on the Erindale College campus of the Tuggeranong Sustainable Living Trade Training Centre.