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Concerns or Complaints


If you have a concern or complaint about your child’s schooling, education or welfare:

Step 1: Discuss your concern with your child’s teacher.

Step 2: Discuss your concern with the school principal (if you were not able to resolve the concern with the teacher or if you concern relates to the conduct of a staff member or is about another aspect of school life).

Step 3: If you concern remains unresolved, contact the Families & Students, Complaints & Feedback Unit via the ACT Education Directorate contact form or by phone (02) 6205 5429 between 9am and 5pm, Monday to Friday.